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Terms of Service for Relaxus UK

Welcome to Relaxus UK. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. It is essential that you agree to these terms prior to using our site.

Reliance on Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only. If you have any concerns due to an existing or potential medical condition, please consult your healthcare professional before using any product purchased from our website. We do not accept any responsibility for any loss or damage which may arise from accessing or relying on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from the use of this site.

Shipping & Delivery

We, at Relaxus UK, want your online experience to be enjoyable, simple and successful. Please review our policies and procedures and if you have any questions or concerns, please contact our customer service team by clicking the following link: Customer Support

Shipping & Tax Policy

All prices on our website are displayed including VAT. Shipping costs and any country-specific tax summary will be calculated and displayed on the cart & checkout pages. Please review them before completing the checkout process. You can use our shipping calculator (found in the cart page) at any time or contact us for assistance.

Domestic Shipments: Once received and processed, all PayPal and credit/debit card orders are shipped within 2-5 business days, excluding weekends. However, sometimes further verification is needed regarding shipping or payment details. If such verification is necessary, we will contact you and do our best to resolve it as quickly as possible. Please make sure to provide us with valid contact details with your order.

International Shipments: Relaxus UK does not assume responsibility or liability for any customs issues: including duties or taxes. Please take into account that any custom charges must be paid directly by you. We will not refund items seized by your local customs office. Relaxus UK does not assume responsibility or liability for any additional local carrier fees. Estimated delivery time for items that we have in stock is calculated based on the date of shipment; provided issues do not arise with your local customs office. Some countries may require various types of import licenses. Relaxus UK will not knowingly ship products to countries that require such licenses.

* All orders are shipped using the services of FedEx, DHL and Royal Mail. Therefore, we CANNOT ship to P.O. Boxes.
* An estimate of the shipping cost will show up upon checkout
* We do not ship orders on Saturdays and Sundays
* All FedEx, DHL and Royal Mail orders may require a signature upon delivery
* An email confirmation of the delivery will be sent out with each order. A tracking number together with the shipping service company name will be provided for every order in an email.

Returns & Replacements

Goods in unused, resalable condition may be returned for a full refund (not including shipping costs) or exchanged within 7 business days. After 7 days, a 15% restocking fee will apply. Goods may not be returned or exchanged after 30 days. Seal-broken oils, lotions, gels, or creams cannot be returned. For hygienic reasons, some items cannot be returned such as footwear, pillows, mattress pads and garments. Funds will be credited by original payment method only. Cash returns over £50 will be issued by cheque or refunded by bank wire.

Shipping a Return

A Return Authorization (RA) number is required and must be clearly indicated on the exterior of package/s. Please contact our sales representatives by email to [email protected] and we will issue an RA number. Packages returned without an RA number cannot be processed and C.O.D. shipments will be refused.

Special Orders

All special orders require a non-refundable 30% deposit as confirmation. In the event of a return request, custom-ordered goods will be sold on a consignment basis. Special-order goods cab be exchanged for in-stock product or store credit, less the initial deposit. Exact delivery schedules cannot be guaranteed.

Privacy & Security

This Privacy and Security Policy is governed by our Terms and Conditions. We may periodically make changes to this Privacy and Security Policy, which will appear on this page. It is your responsibility to review this Privacy and Security Policy frequently and to remain informed about any changes to it, so we encourage you to visit this page often. This site, relaxus.co.uk is not intended for persons under the age of 18. By registering with this website, purchasing products from relaxus.co.uk or providing relaxus.co.uk with any information, you declare that you are 18 years of age or older and that any information that you provide for a third party is for a third party that is 18 years of age or older.

Information Collection

We will collect the following information: full name, address, and phone number. This is mandatory as the phone number is needed to the shipping company. When you use our website, we may request your first and last name, home or other physical address, including your street name, and the name of your city or town, your telephone number or other "real world" contact information. We use this information for purchases from relaxus.co.uk, customer service, and compliance with legal requirements. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or customer support. We will use your email address, to contact you online. We only use this information to complete, support and analyze your purchases from relaxus.co.uk, use of the relaxus.co.uk website, and to comply with any requirements of law. We use this information to respond to any questions that you might have and to provide you with information about special deals appearing on the relaxus.co.uk website. If you have opted for this service on the Account Login page, the information provided by you may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or the analysis and support of your use of the relaxus.co.uk website.

Personal Information

When you use our website, we may collect personal information about you. You may later access and modify the information, or have it removed. You may also choose not to provide your personal contact information at the point of collection. However, if you do not provide such information, we will be unable to complete your purchase.

Purchase Information

We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the relaxus.co.uk website. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the relaxus.co.uk website. You may later access, modify, or remove the information from our system.

Certain Exception Disclosures

We may disclose your information, if necessary, to protect our legal rights, if the information relates to actual or threatening harmful conduct, or if relaxus.co.uk has good faith to believe that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on relaxus.co.uk or (2) to protect and defend the property or rights of relaxus.co.uk, the users of its website, or the public. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk protection. If relaxus.co.uk should ever file for bankruptcy or merge with another company, we may sell the information that you provide to us on the relaxus.co.uk website to a third party or share your personal information with the company we merge with.

Protecting Your Information

We do not store credit card details nor do we share financial details with any 3rd parties. To protect your privacy, our website operates exclusively under the HTTPS protocol, signed by a trusted SSL certificate. Our website is regularly maintained, updated and held against strict standards of online security. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of the data stored in our system. While no computer system is completely secure, we believe that the measures that we have implemented, reduce the likelihood of security issues at a level that is appropriate for the type of data collected by our website. relaxus.co.uk uses PayPal's PCI compliant payment module for the checkout process. You can pay securely using the following methods:
1) By credit card - Visa, MasterCard, American Express and Discover card accepted. No need for a PayPal account.
2) Using your existing PayPal account.

How Long Do We Keep User Information?

We generally keep user data on our server or in our archives for as long as we deem reasonable. We may alter our practices at the management's discretion. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods, if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely. Data management requests are administered in an orderly manner within our direct control. Note: we have greater control over recently collected data than archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.

Viewing, Modifying and Removing Personal Data

Once registered to our system, you can view and edit your saved info by logging into your account using the email address which was used for registration and the password selected. If you encounter any difficulties to do so, you can use the password restoration option or contact us at any time. In addition, if you have further inquiries about any piece of information we may hold, we are keen to assist with further inspection. At any given time, you can close your account and have all info erased. Please take into account that we might need to keep some information (such as transaction history) in order to comply with certain legal requirements. In any case, our customer service team can examine each case by its own and cooperate with any request to the best of our ability. If you have not registered with us but used the guest checkout option, please feel free to contact us with any inquiries regarding personal data so we can assist.

Newsletter Subscription and Privacy

During your visit with us, will may offer to register your email address with us so we can send you updates and benefits from time to time. We will do so in a clear, informative manner and confirm each subscription. If you believe you were mistakenly subscribed or for any reason would like to be removed, please use the unsubscribe links provided or contact us for immediate assistance.

Third Party Sites

This site, relaxus.co.uk, contains links to third party websites. relaxus.co.uk is not responsible for the privacy practices or the content of such websites. Your use of these third party websites is entirely at your own risk.

Privacy and Security Policy

By using this site, the relaxus.co.uk website, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions take precedence over any conflicting policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.

Legal Disclaimer

This site, relaxus.co.uk, operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by UK law, excluding conflicts of law principles.


Finding Items

First, browse or search for the items you would like to order. For your convenience, a keyword search box is located on every page of our site. You will also find links to browse lists and more detailed product-specific searches on the left side navigation bar of each page. When you find an item that interests you, click the title or name of the item to see a detailed description of the product.

Adding Items to Your Shopping Cart

To order an item from relaxus.co.uk, click the "Add to Bag" button on the product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you wish to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon on the right side of every page of our website.

Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Bag. When you're ready to place an order for everything in the "Shopping Bag Items--To Buy Now" section of your cart, click the "Proceed to Checkout" button. You will be taken to the first page of the order form. The instructions here outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact our Customer Support.


All prices include 20% VAT - this can be seen in the payment breakdown summary at the checkout. Orders from Non-EU countries are exempt from VAT and shall not appear in the breakdown summary in the checkout.

Limitation of Liability

At all times our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order. All offers are subject to availability and while stocks last.

Contact Us

If you have any questions or concerns about the information on the products that appear on our site, please contact us via email at [email protected]

Relaxus UK is operated and its products are distributed by:

Relaxus Europe Ltd.
Registered June 2007 in the UK
Company Number 06284407, VAT Id GB911676131
Office: Unit 7 Sphere Industrial Estate, Campfield Rd., St. Albans UK AL1 5HT

If you have any queries please contact Customer Support